MULTITEMPORADA - LOCACAO POR TEMPORADA LTDA

Sossego Homestay Guest Handbook
This is a manual of instructions and rules to ensure that your stay is an excellent experience. We recommend that you read it very carefully, as everything you need to know will be here!

Check-in, check-out and reception times

Our check-in and check-out times:

- Check-in from 2:00 PM to 8:00 PM

- Check-out until 12:00 PM

We have a reception at the inn, but you must schedule your check-in 24 hours in advance with Mr. Prudêncio on WhatsApp +55 (65) 99771833 or simply click this link 👉 https://api.whatsapp.com/send?phone=556599771833&text=Ol%C3%A1%2C%20gostaria%20de%20agendar%20meu%20check-in!

Support during your stay

Any requests from the local area, that is, at the inn, should be discussed with the reception desk;

To request support, contact Mr. Prudêncio on WhatsApp at +55 (65) 99771833 or simply click this link 👉 https://api.whatsapp.com/send?phone=556599771833&text=Ol%C3%A1%2C%20gostaria%20de%20agendar%20meu%20check-in!

Location (address) and surroundings

Praça Pôr do Sol, nº 12, esquina com Rua Padre Estevão - Centro. - Chapada dos Guimarães, MT, 78195-000

Use this Google Maps reference! 👇

https://maps.app.goo.gl/RB2TcvVk1Up7Lf5u5

Nearby:

- 5 min (450 m) Casa de Vó Cultural Center

- 6 min (4.2 km) Nhô Nhô Waterfall

- 11 min (5.4 km) Chapada Aventura

Property access and parking

- Uncomplicated access to the property; - Free rotating parking on the property and on the street; Safe dead-end street;

Meal plan

We do not have a meal plan.

We offer complimentary tea and cookies;

Bed linen and bath linen

✅ We provide bed linens, bath towels, pillows, and light blankets;

✅ Shared washer and dryer;
✅ We change bed linens on the third night of your stay;

WI-FI

Unit - Improve network for your unit - Password


Suíte Sofia - redefamiliacastro / sossego12

Suíte Silvia - redefamiliacastro / sossego12

Suíte Estela - redefamiliacastro / sossego12

Suíte do Sobrado - redefamiliacastro / sossego12

Studio Família - redestudio / Passarinho123

Suíte Jardim - redestudio / Passarinho123

Área Externa - redechurrasqueira / lupita12

Children, Guests and Pets Policies

PET POLICY

✅We allow 2 (two) small pets per accommodation, for a fee of R$75.00 per pet;

CHILDREN POLICY

✅Children are welcome, we exempt one child up to 5 years old from the fee (others normal fee).

⚠️We do not provide cribs.

VISITORS POLICY

⚠️Visitors are not allowed during the stay, this is a space exclusively for guests.

Unit layouts and amenities

- Purple Ipê Suite (sleeps up to 2 people):

Suite - Two Single Beds + TV + Air Conditioning + Minibar
- Yellow Ipê Suite (sleeps up to 2 people):
Suite - Double Bed + TV + Air Conditioning + Minibar
- Suculentas Suite (sleeps up to 3 people):
Double Bed + Single Bed + TV + Air Conditioning + Minibar
- Blue Macaw Demi-Suite (sleeps up to 5 people):
Demi-Suite I - Double Bed + TV + Air Conditioning + Minibar
Demi-Suite II - Three Single Beds + Air Conditioning
- Bem-te-vi Suite (sleeps up to 6 people):
Suite - Double Bed + Single Bed + TV + Air Conditioning + Minibar
Mezzanine - Three Single Beds + Air Conditioning + Lavatory
- Tucano Suite (sleeps up to 5 people):
Suite - Double Bed + TV + Air Conditioning + Minibar
Mezzanine - Double Bed + Single Bed + Air Conditioning
- Beija-flor Suite (sleeps up to 2 people):
Second floor with views of the pool, garden and Chapada dos Guimarães;
Suite - Double Bed + TV + Air Conditioning + Minibar

Cancellation and Change Policy

Change in number of people:

This may be changed at any time, subject to an extra fee per person, according to the property policy. We do not accept exceeding the maximum occupancy of the unit.

Change of dates or rescheduling:

Changes or rescheduling of dates will not be permitted for reservations that are outside the cancellation policy period (30 days before the check-in date or up to 7 days after purchase, limited to the check-in date). Once within the period, the change will be subject to approval.

Early termination of stay:

If the guest ends their stay early by their own choice, we will not grant any discount or refund for the unused dates.

Cancellation of reservation:

Cancellations within the cancellation policy, that is, up to 30 days before the check-in date or up to 7 days after purchase (limited to the check-in date) will be 100% refunded. Once within the cancellation policy period we will authorize the refund, no exceptions.

Internal guidelines

- Loud music is prohibited at any time of day!

- Smoking is prohibited inside the studios and house. A fine of R$150.00 applies.

- Hookah smoking is prohibited.

- Toilet paper is prohibited. Please use the trash cans.

- The pool and garden are common areas.